Terms of service

Welcome to the official website of Rudolph and Co ("the website"). By accessing, browsing, or using this website, you agree to abide by the following Terms and Conditions of Use outlined here. If you do not agree to these terms, you are not permitted to use the website.

It is important to also review our Privacy Policy, which contains important information about the personal information you may provide to us on the website.

CHANGES

Rudolph and Co reserves the right to amend, update, or modify the website and these Terms and Conditions of Use. Any revised terms will be posted on the website and will take effect immediately, unless otherwise specified. By continuing to use the website after any changes, you are agreeing to be bound by the amended Terms and Conditions of Use. We recommend checking this page regularly to stay informed of the current terms.

COPYRIGHT AND INTELLECTUAL PROPERTY

All content on the website is owned by Rudolph and Co and is protected by copyright laws in Australia. Unless otherwise stated, all rights (including copyright and moral rights) in the content, layout, and compilation of the website pages, including text, graphics, logos, videos, audio clips, and software, are owned or controlled by Rudolph and Co or its licensors.

You are not allowed to reproduce, transmit, distribute, sell, publish, broadcast, or circulate any such material to third parties without the express written consent of Rudolph and Co. Except as expressly granted, Rudolph and Co does not grant any license or right in its intellectual property rights.

ORDER CANCELLATION

For special orders of custom-made garlands, and wreaths, we require a minimum notice of 48 hours before the scheduled delivery date. An administration fee of $50 will be charged. Once an order has been packed and is ready for collection by our courier or in transit, it cannot be cancelled. Personalized orders cannot be cancelled due to their special nature.

DISCLAIMER

The information provided on the website is done in good faith by Rudolph and Co. However, Rudolph and Co, its affiliates, directors, officers, employees, or agents do not make any representation or warranty as to the accuracy, completeness, currency, suitability, or reliability of the information on the website. They do not accept any responsibility for errors or omissions or for your reliance on such information.

It is advised not to solely rely on the information on this site or any linked site without conducting your own independent assessment. Consult your own advisors to verify the accuracy of the information.

GOVERNING LAW

These Terms and Conditions of Use, as well as any separate agreement for services, are governed by and construed in accordance with the laws of Australia.

IMAGES

All product images and graphics on the website are for illustration/reference purposes only. Colors and shades may vary from the original image/description. Some products are displayed with additional props for photographic purposes, but those props are not included. Please carefully read the product's contents list to determine what is included.

INDEMNIFICATION

By agreeing to these Terms and Conditions of Use, you agree to fully indemnify and hold Rudolph and Co harmless from any claim, cost, demand, or damage (including legal costs) arising from a breach of these terms.

ITEM SUBSTITUTES

While we make every effort to provide products as displayed on our website, in some cases, an item may be temporarily unavailable. In such cases, we reserve the right to substitute the item with a similar item of equal or greater value. If this occurs, we will notify you immediately and inform you of the availability.

LIMITATION OF LIABILITY

In no event shall Rudolph and Co its related bodies corporate, directors, officers, employees, or agents be liable for any direct, indirect, special, consequential, or punitive loss or damages arising from the use or access to the website or its contents. Rudolph and Co is not liable for any interference with or damage to your computer systems in connection with the use of the website or any linked websites. It is your responsibility to take precautions to protect your computer systems.

We are not liable for any loss (whether direct or consequential) arising from inaccurate, incomplete, or misleading information on this site or any linked sites. We make no representations or warranties regarding the accuracy, functionality, or performance of any third-party software used on the website.

Your use of this website and any disputes arising from it are subject to the laws of NSW, Australia.

LINKS TO OTHER WEBSITES

The Rudolph and Co website may contain links to third-party websites. Rudolph and Co does not control, endorse, sponsor, or approve any of these third-party websites or their content. Rudolph and Co is not responsible for any aspect of those websites or their content.

PRICING

All prices stated on the website are in Australian Dollars and include GST but exclude delivery fees. Refunds, if approved, will be made to the original payment method used. All descriptions and prices are subject to change without notice.

LAYBY POLICY

YES - WE ACCEPT LAYBY!

Our store is pleased to offer layby, as a way of purchase. Please visit Rudolph and Co in-store and our staff will assist you.

Layby Agreement Terms and Conditions:

Layby Minimum is $100.00

Deposit: 20% of the total purchase is required.

Administration Fee of $1.00 will be added to the total purchase.

Timing and Amount of Instalment Payments

A minimum of one payment must be made every 14 days from your previous installment.

You may decide to pay more frequently if you wish. Each 14-day payment will be an equal share of the balance owing after the initial 20% deposit.

Payments will be calculated over a 12-week (84-day) period from the commencement date.

Layby agreement must be presented when making payments or collecting goods. All payments and collections are to be in-store only.

Cancellation Fee

If at any time during this agreement, you do not wish or cannot proceed with your purchase, Rudolph and Co will charge a fee of 20% of all monies paid / or retain the 20% deposit whichever is greater.

Failure to Pay Instalment Payments

In the event you fail to pay any one of the installment payments, this agreement may be terminated at the discretion of Rudolph and Co.

Any fees or charges incurred by dishonoured payments can be charged.

Failure to Complete

In the event you should fail to complete all payments by the selected Layby period detailed in Timing and Amount of Instalment Payments, this agreement may be terminated at the discretion of Rudolph and Co. If this should occur, the same conditions outlined in Cancellation Fee will apply.

USE OF SOME PRODUCTS

All lighting and inflatable goods are unless stated within the description specifically designed for internal use and not external. Please read the description carefully to make an informed decision. If you have any concerns please consult with a qualified Electrical Tradesperson for their professional opinion. See manufactures instructions for other instructions.

USE OF WEBSITE CONTENT

You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on the Rudolph and Co website. All product images and graphics are for illustration/reference purposes only. Colours and shades may vary from original image/description.